MamaMend Privacy Policy
We have developed this Privacy Policy in order to help you understand what information we collect, why we collect it, and what we do with it. We hope you will take time to read it carefully.
This Privacy Policy applies to your use of the MamaMend website, including its mobile apps, integrations, APIs, emails, notifications and all other interactive properties, whether or not branded as MamaMend, along with the related services made available (together, the “Services”), that are owned, facilitated or provided by MamaMend, Inc., along with its affiliated organizations (together, “MamaMend”). This may include direct access to the MamaMend platform or sign in through a third party’s application.
We’ve tried to keep this Privacy Policy as simple as possible, but if you’re not familiar with terms like cookies, IP addresses, or pixel tags, then read about these key terms first in the Key Terms section, below. If you have any questions, please contact us at: hello@mamamend.com.
Our Services and Purpose
The Services allow nonregistered and in some cases registered individuals and entities (each, a “User”), to access, post, and share information, content and resources through the Services.
Information We Collect When You Use Our Services
We collect information about you when you register as a User to use our Services and through your use of our Services. Even if you do not register with or provide any personal information to MamaMend, we collect information about your use of the Services. We may also acquire information about our users from external sources.
We collect information in the following ways:
Account Registration
Our Services may require you to sign up for a MamaMend Account. When you create an account, we’ll ask for your personal information, like your name, email address, or telephone number to store with your MamaMend Account. Information that we collect when you use our Services and are signed into your MamaMend Account may be associated with your MamaMend Account. When information is associated with your MamaMend Account, we treat it as personal information. Some of the personal information in your MamaMend Account is intended to be available publicly to all users, while other personal information is intended to be more private and available only to those other Users with which you make your personal information accessible.
Interactive Services
Some of our Services, such as Symptom Lookup, are interactive and may request that you submit health-related information, along with other information such as your age and gender. You are not required to register with MamaMend to use Symptom Lookup. However, if you are registered with MamaMend, we do associate information that you submit to the Symptom Lookup with registration information that you have previously provided.
MamaMend Symptom Tracking provides you with a better way to track the health conditions and symptoms of yourself and your family. You are required to register with MamaMend to use MamaMend Symptom Tracking. MamaMend Symptom Tracking has the ability to use information that you provide to send you personalized emails or secure electronic messages. However, MamaMend does not allow any third parties to gather any data about you in connection with your use of the MamaMend Symptom Tracking including through the use of cookies and other tracking technologies. Furthermore, MamaMend does not use any information that you submit in connection with MamaMend Symptom Tracking to deliver any advertisements to you on or off of the MamaMend sites.
Message Boards and other Public Forums
We provide certain features that allow you to share information with MamaMend and other Users through the Services. MamaMend features several message board areas and other public forums where users with similar interests, including with respect to certain medical conditions, can share information and support one another or where Users can post questions for expert Users to answer. We also offer online discussions moderated by healthcare experts. Our message boards are open to the public and should not be considered private.
Any information (including personal information) you share in any online message board or other forum is by design open to the public and is not private. You should think carefully before posting any personal information in any public forum. What you post can be seen, disclosed to or collected by third parties and may be used by others in ways we cannot control or predict, including to contact you for unauthorized purposes. As with any public forum on any site, the information you post may also show up in third-party search engines.
If you mistakenly post personal information in our message board areas and would like it removed, you can send us an email to request that we remove it by using the Contact Us link on every page of the MamaMend sites. In some cases, we may not be able to remove your personal information.
You should exercise caution before disclosing any of your personal information through the Services. Supplying to us any information deemed sensitive personal information under law is entirely voluntary on your part. We recommend that you guard your anonymity and sensitive personal information and we encourage users to think carefully about what information about themselves they disclose through the Services.
Services and Device Information
When you use our Services, for example, to consume or share content, we collect data about the Services you use, how you use these Services, and the other Users who are interacting with you. This information also includes:
Browser log data . When you visit our site, our servers automatically record information that your browser sends whenever you visit a website. This browser log data may include information such as your computer’s IP address, browser type, operating system or the webpage you were visiting before you came to our site, pages of our services that you visit, the time spent on those pages, access times and dates, and other statistics. Browser log data may also include pixel tags or other similar technologies, which may be used in connection with some pages and HTML-formatted email messages to, among other things, track the actions of site users and email recipients, and compile statistics about site usage and response rates.
Cookies, IP addresses and similar data about things you do and create . We may use cookies, IP address and similar data about the things you do and create that we gather from your to browser or device. We also use these technologies to collect and store information when you interact with our Services.
Local storage. We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage and application data caches.
How We Use Information We Collect From You
We may use your information as follows:
To enable you to access and use our Services.
To respond to your inquiries.
To send you important information regarding our Services, changes to our terms, conditions, and policies and/or other administrative information.
For our proper management and administration, such as data analysis, audits, developing new products and services, and enhancing and improving our Services.
For any other purposes described in our Terms of Service.
As we believe to be necessary or appropriate for legal reasons to: (a) satisfy any applicable law, legal process, or proper governmental request; (b) enforce our Terms of Service, including investigating any violations or asserting remedies; (c) detect, prevent, or otherwise address fraud, security or technical issues, and (d) protect against harm to the rights, property or safety of MamaMend, our users or the public as required or permitted by law.
Information We Share Outside of MamaMend
We do not share personal information with companies, organizations and individuals outside of MamaMend unless one of the following circumstances applies:
With your consent. We will share personal information with companies, organizations or individuals outside of MamaMend only when we have your consent to do so. For the purposes of clarity, you are providing consent to use your personal information within MamaMend as described in the sections above regarding what information you share with MamaMend and other Users and what information we collect and use to provide you the Services and for our other permitted purposes.
For external processing. We may provide personal information to our trusted third party service providers to process it for us, based on our instructions and in compliance with our Privacy Policy and Terms of Service and any other appropriate confidentiality and security measures.
Anonymized or aggregated data to improve our Services. We may work with business partners to improve our Services or offerings. We may disclose automatically collected and other aggregate non-personally identifiable information to authorized business partners to conduct research or assist us in understanding the usage, viewing and demographic patterns for certain programs, content, services, or functionality of the Services. For example, we may share information publicly to show trends about the general use of our Services.
In connection with a sale or similar transaction. We may provide personal information to a potential or actual buyer in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
For legal reasons. We will share information for legal reasons as we believe to be necessary or appropriate to: (a) satisfy any applicable law, legal process, or proper governmental request; (b) enforce our Terms of Service, including investigating any violations or asserting remedies; (c) detect, prevent, or otherwise address fraud, security or technical issues, and (d) protect against harm to the rights, property or safety of MamaMend, our users or the public as required or permitted by law.
Sensitive Personal Information
We may use and disclose sensitive personal information in the same manner as personal information, described above, except our use and disclosure of certain sensitive personal information may be further limited as provided by applicable laws, such as by the Health Insurance Portability and Accountability Act of 1996 (as amended), and its related regulations (HIPAA). For example, uses or disclosures of sensitive personal information that contains protected health information under HIPAA requires user authorization, except: (a) uses or disclosures by or to the user; (b) uses or disclosures for treatment, payment or healthcare operations; (c) as part of any valid use or disclosure; or (d) in compliance with and pursuant to applicable law. We may enter into business associate/qualified service organization agreements with a user’s health care providers who are “Covered Entities” when we are a “Business Associate” (as those terms are defined under HIPAA). We will use and disclose sensitive personal information only for those uses and disclosures permitted by such laws and pursuant to the applicable business associate/qualified services organization agreement.
The Services include safeguards and controls designed to maintain the privacy and security of your sensitive personal information as described in this Policy. At the time you create a MamaMend Account, we will confirm whether you are an active patient of any health care providers with which we have entered into any business associate/qualified services organization agreement. If you are an active patient with such a health care provider, then we will maintain the privacy and security of your sensitive personal information as described in this Policy. If you are not an active patient with any such health care provider, even if you decide to disclose sensitive personal information through the Services, these protections described in this section do not apply to you or your sensitive personal information. If you have any questions regarding the safeguards and controls included through the Services, please contact us at hello@mamamend.com
Security
We are committed to protect and secure your personal information under our control, consistent with our obligations under law. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us at hello@mamamend.com
Third Party Sites and Privacy Practices
This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties. The inclusion of a third-party link within our Services does not imply endorsement by us or by our affiliates of any such third-party site.
This Privacy Policy does not reflect the privacy practices of MamaMend’s Users or other clients and MamaMend is not responsible for their privacy policies or practices. MamaMend does not review, comment upon, or monitor our Users’ privacy policies or their compliance with their respective privacy policies, nor does MamaMend review our Users’ instructions to determine whether they are in compliance or conflict with the terms of a client’s published privacy policy or applicable law.
Accessing and Changing Your Information
While MamaMend takes reasonable steps to ensure that the personal information you provide to us is accurate, complete, and current, we rely on you to update and correct your personal information. Please contact us as indicated through the Services or as described above to review, update, or change your personal information. If you have signed up for a MamaMend Account and desire to delete any of your registration information you have provided, please contact us at hello@mamamend.com.
Retention Period
We will retain your information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law.
Use of Site by Minors
You may only use these Services if you are over 13 years old. Because you can only enter into a contract if you are at least 18 years old (or the age of the majority where you reside, whichever is older), we require Users younger than 18 (or the applicable age of majority, whichever is older) to obtain the consent of a parent or guardian before creating a MamaMend Account or using the Services.
How We Respond to “Do Not Track” Signals
Some web browsers incorporate a “Do Not Track” (DNT) or similar feature that signals to websites that a visitor does not want to have his/her online activity and behavior tracked. If a website operator elects to respond to a particular DNT signal, the website operator may refrain from collecting certain Personal Information about the browser’s user. Not all browsers offer a DNT option and there is currently no industry consensus as to what constitutes a DNT signal. For these reasons, many website operators, including MamaMend, do not take action to respond to DNT signals. For more information about DNT signals, visit http://allaboutdnt.com.
California Rights
The California law known as the “Shine the Light” law permits our customers who are California residents to request and obtain from us a list of what personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge. We currently do not share any of your personal information with third parties for their direct marketing purposes.
California Children’s Privacy Rights
If you are under the age of 18, or the parent of a user under the age of 18, residing in California, you are entitled to request removal of content or information you have posted on our Services. If you would like to request removal of your or your child’s content or information, please email us at hello@mamamaend.com for assistance, or you can delete specific information (or delete your or your child’s account) directly. Please note that removal of your content or information does not ensure complete or comprehensive removal, as there may be de-identified or recoverable elements of your content or information on our servers in some form. Additionally, we will not remove content or information that we may be required to retain under applicable federal and state laws.
Updates to this Privacy Policy
Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.
Key Terms
Application data cache: An application data cache is a data repository on a device. It can, for example, enable a web application to run without an internet connection and improve the performance of the application by enabling faster loading of content.
Browser web storage: Browser web storage enables websites to store data in a browser on a device. When used in "local storage" mode, it enables data to be stored across sessions (for example, so that the data are retrievable even after the browser has been closed and reopened).
Cookies, IP addresses and similar data about things you do and create: When you use our Services, for example, consume or share content, complete an assessment or connect to / interact with a user, you share data about your interaction which we use to make these Services work better for you and, in some cases, the user interacting with you. That includes standard mobile device information, including ads you click on. That also includes cookies and IP addresses. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies. Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
Non-Personally Identifiable Information: This is information that is recorded about users that may not by itself be reasonably used to identify a user. For example, we may use de-identification methods permitted under law to change any sensitive personal information into non-personally identifiable information.
Personal Information: This is information that may be reasonably used to identify you or allow you to be personally identified or contacted, such as:
Domain name and IP address;
E-mail address;
Name, address, zip code, country, phone number and other profile data;
Username and password information;
Age, sex, marital status, and other relationship information;
User-specific information on areas of the Services accessed and used, including, user connections, content created or consumed, and search data, and;
Information in communications with other users through the Services, including, for example, posts, notifications, assessment results.
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Pixel tag: A pixel tag is a type of technology placed on a website or within the body of an email for the purpose of tracking activity on websites, or when emails are opened or accessed, and is often used in combination with cookies.
Sensitive personal information: This is a specific type of personal information regarding more sensitive subjects, such as medical or health conditions, treatment or history, precise geolocation information, detailed financial account information, race or ethnic origin, political affiliations or opinions, religious or philosophical beliefs, or other sensitive topics.